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Elements and Performance Criteria

1. Support preparation of Employee and Industrial Relations processes
   • Source and share applicable legislation, agreements, policies and procedures with relevant stakeholders
   • Identify sources of specialist information
   • Support implementation of organisational agreements, policies and procedures according to relevant organisation, enterprise and statutory requirements
   • Communicate the organisation’s ER and IR procedures to relevant stakeholders according to relevant organisation, enterprise and statutory requirements
2. Support industrial relations
   • Identify relevant terms and conditions of employment, employee entitlements, awards, agreements, and individual work contracts
   • Provide support to relevant stakeholders in simple IR disputes
   • Provide support to relevant stakeholders in negotiation of employee awards, agreements, and workplace conditions
   • Record and maintain relevant documents
3. Support employee relations
   • Identify relevant grievance and conflict resolution processes
   • Provide support to relevant stakeholders in resolution of simple ER conflicts
   • Record and maintain relevant documents
4. Contribute to continuous improvement
   • Assist required stakeholders to identify issues in ER and IR processes
   • Contribute to development of continuous improvement activities
   • Record and maintain documentation relating to continuous improvement

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

prepare and support ER (employee relations) and IR (industrial relations) processes for an organisation or work area, on at least two occasions.

In the course of the above, the candidate must:

locate information required to identify relevant legislation, agreements, policies and procedures

use effective communication techniques to support the resolution of simple workplace grievances and conflicts

provide accurate written and oral advice about industrial matters

use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key aspects of ER and IR and application in the workplace

relevant industrial relations policies and procedures

key features of grievance resolution policy and procedures

relevant legislation, codes of practice and national standards

relevant state/territory and federal industrial relations systems

key sources of expert advice relevant to performance evidence.

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